Skype is one of the most important work and social tools I use. It’s nearly perfect. Except that you people are using it to drive me crazy.
It’s made my list of “can’t live without” products for the last five years, and more recently the screen sharing feature has made Skype even more important as a productivity tool.
What I like about Skype is that you can use it for chat, or audio, or video. It’s an extremely versatile tool and most people in the startup world use it as their primary instant messenger application. It’s nowhere near as popular as Windows Live Messenger with 303 million worldwide monthly users, or Yahoo with 79 million. But it’s in a solid fourth place with 18 million users per month, according to Comscore (just the IM feature). The real number is probably far higher than that.
A lot of people know I like to use Skype for communicating, and I get a lot of inbound messages. And I’m starting to go a little crazy from the way people are using it. So it’s time for a friendly primer on appropriate Skype etiquette. Most of these helpful hints will also be useful for people using different IM applications.
It’s not a conversation until both sides are engaged. Just because I haven’t blocked you on Skype doesn’t mean that you have an open door into my brain. The best way to start a Skype conversation is to message something like “are you free?” If I respond then we’re all set. If not, don’t take it personally. And don’t start firing off whatever you want to say anyway. Too many of my Skype interactions look like this:
You: Hey Mike
You: Mike!
You: Are you
You: there?
You: Ok well I really want to talk to you about
You: [long message follows]
You: Hey! r u there?
You: hellooooooooo
You: yo!
You: Whatever. Thanks for ignoring me. Jerk.
Me (an hour later): Um, ok.
Instand messaging is both synchronous and asynchronous. Sometimes a conversation is both. I don’t take offense if someone bails out of a conversation on IM without warning only to reengage an hour or a day later. Neither should you.
Just start a conversation politely, and wait for the other person to say something before jumping in. If they don’t respond, say something like “Looks like you’re not online, I’ll send an email.” And then send an email.
Don’t abuse the Enter button. I know – your message is extremely time sensitive. So instead of typing full sentences you just
hit return in the middle of a sent
ence. Or a word.
That way the reader can know what you’re saying in the beginning of a sentence before you’re even done typing the end!
The default Skype settings are lots of notification messages all the time. Every time you hit enter it beeps my computer. That’s really annoying. Get whole sentences, paragraphs even, down in the box before you hit enter. People will appreciate it.
This is the number one thing that drives me crazy on Skype, as shown in the video above. Full screen it to watch the fun.
Don’t just jump right into a phone call. It’s polite to send a chat message first saying “online? time for a quick Skype call?” It’s annoying when the Skype phone starts ringing randomly. Sometimes in a rush to hit don’t accept I accidentally accept and then there’s some person talking full volume at me, most likely with their video going and demanding that I turn on video too. And all I wanted was a little bit of quiet.
Video calls are not a God given right. Just because you want to do video right now doesn’t mean I want to. I may be in my underwear, for example, which is when I do my best blogging. Feel free to hit video if you want. And if I want to I’ll hit video. If I don’t, why bring it up?
If you do turn on video, note that you have just become part of my informal psychology test. The default is for you to see yourself in the bottom left of the Skype app. Most people constantly check themselves and then change position slightly or whatever. I won’t mention it, but I do find it funny to see what percentage of the call you spend looking at yourself.
Don’t assume confidentiality. The worst thing I ever did was Skype message someone, in a rush, to confirm a story. And it turns out that poor person was using his laptop to give a presentation to a group of co-workers. And my skype message popped up on the screen for everyone to see. Bad stuff followed. Since then I always start off with something benign and wait for them to engage before jumping into anything sensitive. Other people are often looking at my computer screen, too. So be careful with throwing confidential information around until you know who’s reading it.
For more tips on human communication with touchy bloggers, read my post Greetings! And interesting side note, my favorite secret Skype emoticon is (mooning).
Posted on 08 November 2009 by Leo Pang
Stuck in a cubicle all day? Hit a brick wall on that project? Not sure what to do next with your life? You need some inspiration, and you’re in luck because the web is full of inspiring stories captured on video. Video is the perfect vehicle for an inspiring story because it can make the story come alive like no other medium.
Below is a list of 7 of the most of the inspiring videos on the web, embedded so you can watch them here. Each video, which range in length from 3 to 20 minutes, has an inspirational message to impart. If you know of any other inspiring videos, please share them in the comments.
William Kamkwamba was 14 when he built a windmill from scrap parts in order to provide enough electricity to power 4 lightbulbs and 2 radios in his home in his tiny village in Malawi. Kamkwamba’s story first came into the global spotlight when he spoke at the TED conference. He recently did a followup TED talk.
Kwakwamba’s inspiring story teaches us to dream big.
Autistic basketball player Jason McElwain spent most of his high school career cheering his team on from the bench as team manager – until the final 4 minutes of his final game as a senior. McElwain didn’t waste any of his opportunity to get in the game, pouring in 7 shots and finishing the game as high scorer.
McElwain, who never complained about being left off the roster, shows us that attitude is everything.
Cat Lainé, who is the Deputy Director at the Appropriate Infrastructure Development Group, talked at the BIF-4 conference last year about how she and her colleagues empower communities in developing nations to change from within. Lainé believes in using human capital already within local economies to solve problems and develop solutions that work locally.
Lainé teaches that solutions are often right in front of your nose.
Blake Mycoski didn’t just want to start a charity to put shoes on the feet of children who needed them – he wanted to do something more sustainable, something that didn’t rely on asking for donations. So Mycoski started TOMS Shoes, a for-profit company that gives one pair of shoes to a child in need for every pair they sell.
Mycoski’s inspiring message is about the necessity of innovative thinking.
According to Geoffrey Canada the American school system is broken when it comes to teaching children in inner-city schools, and most people wouldn’t disagree with him. But Canada’s inspiring approach to fixing the problem is something that no one before him had tried – a complete overhaul of the social infrastructure. Canada created a “conveyor belt” in a Harlem neighborhood that touches the lives of children and their families from birth through college.
Canada shows us that sometimes you have to take a radical approach.
Ben Underwood was blind, but while he was alive, he got around almost as well as people who can see, and even played video games with his friends. That’s because he had done something that’s very unusual: Ben Underwood taught himself how to echolocate. Underwood trained his ears to listen for the echoes that tongue-clicking sounds that he produced made as they bounced back off of objects. He then processed that information to figure out where physical objects lie around him.
Though Underwood sadly passed away earlier this year, his inspirational story proves that no obstacle is insurmountable.
Lewis Gordon Pugh has swum in every ocean in the world, and was the first person to swim at the North Pole, where the waters are below zero degrees centigrade (which is the freezing point for fresh water). Pugh uses his extreme swimming feats to shed light on issues of worldwide importance such as global warming.
Pugh teaches us that you should strive to push yourself to your limits.
See also: Top 7 Places to Watch Great Minds in Action
Image courtesy of iStockphoto, cmisje.
I/O accelerator company SocialVision, purveyors of white-label “Viewing Party” software today launch YouTubeSocial as their first consumer facing product. Similar to Clipsync, YouTubeSocial combines Facebook’s Social Graph with IM-like chatting capabilities and people’s insatiable desire to view video content online, making it easy for users to hold what founder David Sanghera calls “Viewing Parties” which is a fancy name for being able to watch video with your friends simultaneously in realtime.
