
The Social Analyst is a column by Mashable Co-Editor Ben Parr, where he digs into social media trends and how they are affecting companies in the space.
Ten years ago, Google co-founder Larry Page gave up his role as CEO to an executive who had more experience with fast-growing technology companies: former Novell CEO Eric Schmidt.
This week, Page took back the reigns of power at the company he helped create. On the surface, Page seems to be inheriting a company in great shape. It still controls two-thirds of the search market, its Android mobile OS is rapidly growing, and it has an array of successful products such as Gmail, Google Docs and YouTube.
When you peel back the layers, though, Google is a company that has many looming challenges. Facebook’s skyrocketing growth seriously threatens Google’s supremacy on the web, and its big attempts to enter the social space have flopped spectacularly. It also faces pressure from Apple, now the world’s second most valuable company, and Microsoft, whose relaunched search engine simply won’t go away.
If Page is to successfully navigate Google through these choppy waters, he needs to hire a COO that will complement his own strengths and handle many of the day-to-day affairs required to operate a company of that size.
To explain why, all you need to do is take a look at two of the search giant’s biggest rivals: Apple and Facebook.
Jobs and Cook

As I argued in a previous edition of this column, Google needs its own Steve Jobs, a visionary CEO who can create new products that take off in the face of fierce competition. It took Jobs’s vision and relentless pursuit of great products to bring Apple from the brink of bankruptcy to the incredible success it enjoys today.
Jobs didn’t do it alone, though. In March 1998, former Compaq and IBM VP Tim Cook joined the company as SVP of operations and was eventually promoted to COO in 2005. When Cook first joined the company, its stock was worth less than $7 per share. Today, it’s worth more than $340. The company has grown from a $7 billion company to a $317+ billion juggernaut.
While you can’t attribute Apple’s success solely to Jobs and Cook, they have proven to be a formidable team with complementary skills. The following is from a profile of Tim Cook in The New York Times:
In Silicon Valley, Mr. Jobs is also known for relentlessness. Yet on many levels, he and Mr. Cook are opposites. While Mr. Jobs is mercurial and prone to outbursts, Mr. Cook, who was raised in a small town in Alabama, is polite and soft-spoken. He is often described as a “Southern gentleman.” While Mr. Jobs obsesses over every last detail of Apple’s products, Mr. Cook obsesses over the less glamorous minutiae of Apple’s operations.
Their complementary skills have helped Apple pull off the most remarkable turnaround in American business, and made it the world’s most valuable technology company.
Zuckerberg and Sandberg

In March 2008, Facebook poached Google’s VP of online sales & operations, Sheryl Sandberg. In its original press release at the time, Facebook announced that Sandberg would be “responsible for helping Facebook scale its operations and expand its presence globally,” and primarily focusing on “sales, marketing, business development, human resources, public policy, privacy and communications.” Zuckerberg, on the other hand, would be able to shift more of his attention to his strengths: engineering, product and design.
At the time, the company was worth $15 billion. Today, the company is worth $50 to $75 billion. It’s scaled from 100 million users to more than 600 million.
Zuckerberg and Sandberg have proven to be an extremely effective duo. Once again, I’d like to quote a recent profile of Sandberg in The New York Times:
“One of the reasons the company is doing so well is because the two of them get along so well,” says Mike Schroepfer, vice president for engineering.
Ms. Sandberg has focused on building the business, expanding internationally, cultivating relationships with large advertisers and putting her polish on things like communications and public policy. That has freed Mr. Zuckerberg to focus on what he likes best: the Facebook Web site and its platform.
Donald Graham, the chairman of the Washington Post Company, who once tried to hire Ms. Sandberg, says that in the last two years a lot of questions about Facebook’s viability have been put to rest.
“The combination of Mark and Sheryl is the primary reason,” says Mr. Graham, who is also a member of Facebook’s board.
Larry Page and …?
While Google isn’t in dire straits, there are storm clouds on the horizon (Facebook), and it will take a visionary leader to steer the ship through turbulent waters.
That’s the role Page will try to fill. As Google’s longtime president of products, he has been the visionary behind the company’s search engine and many of its related products. As CEO, he will have even more control over the company’s product strategy, especially now that SVP of Product Jonathan Rosenberg is leaving the company. In a lot of ways, Page’s role will be identical to the ones Steve Jobs and Mark Zuckerberg play at their respective companies.
Page doesn’t have a Tim Cook or Sheryl Sandberg to back him up, though. Eric Schmidt was always the guy who took care of care of business operations, sales, marketing, public relations and human resources — the less-than-glamorous parts of operating a multi-billion dollar company. But with the famed Google triumvirate (Page, Eric Schmidt and co-founder Sergey Brin) broken up, Page can’t rely on Schmidt because he already has one foot out the door.
Page is going to need help managing the day-to-day affairs of the company and dealing with the non-visionary tasks of HR, advertising, legal, and operations. He’s a product guy — dealing with business operations isn’t his strength or his passion. Co-founder Sergey Brin cares even less about business. He’s happy working on new products at Google and has no interest in the COO job.
That leaves Page with three options: to run everything himself, to divide Schmidt’s old responsibilities among his lieutenants, or to get a COO.
I believe Page should take a few lessons from his CEO counterparts and promote or hire someone to be his second-in-command. History shows that pairing a visionary product CEO with a detail-oriented COO is often a winning combination, especially in the technology world.
Image courtesy of iStockphoto, sx70



When startups ask me whether they should outsource product development, I usually advise against it. If they’re desperate to save money, they should outsource some testing or ancillary-product development, not core products. That’s because the developers of innovative technologies need to interact with each other and be close to customers and markets. In my book, outsourcing is for corporate I.T. departments and for large companies with global operations, not for small tech companies. I said this in my 
1) Communications and customer needs. Developing a product requires a deep understanding of customer needs, and extensive user interaction. Locating R&D; personnel away from customers limits the ability to develop innovative products that meet market needs.
If by “outsource” you mean throwing stuff over the wall to a third party, then I’d never advocate this for core development. If, on the other hand, you mean collaborating with a firm that possess specialized skills that you lack, are hard to find or very expensive and aligning your goals around a common outcome, then clearly I’m a fan. Firms that fail at globalizing R&D; do so because they either because they pick the wrong partner (i.e., one that lacks the R&D; DNA and does not specialize in the firm’s domain) or because they throw stuff over the wall and don’t invest in the intimate collaboration and goal alignment that true R&D; requires. Most IT services firms make poor product development partners because they focus on compliance and optimization, which suppresses innovation. By contrast, GlobalLogic has created a network of global innovation hubs that are made up of some of the brightest and most innovative software minds. Our software professionals are connected by a platform that supports Agile collaboration and that is designed exclusively for the purpose of accelerating breakthrough products to market. We are doing this successfully for a “who’s who” of the technology sector, from the very tiny to the very large. That said, let me respond to each of your points in turn.




