Archive | October, 2008

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Sun Loses Co-Founder to Start-Up

Posted on 23 October 2008

Thor Swift for The New York Times

Andreas von Bechtolsheim invented Sun's first product, a desktop workstation. He will now be chairman at Arista Networks.

MENLO PARK, Calif. ― Andreas von Bechtolsheim, a brilliant billionaire who has created some of the best-selling computer systems in the industry, is resigning as chief architect of Sun Microsystems to focus on a start-up that is challenging another industry giant, Cisco Systems.

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Jayshree Ullal was recruited to be Arista's chief executive.

Mr. Bechtolsheim's new company, Arista Networks, has built an ultra-fast network switch that costs one-tenth the price of similar products from Cisco. The hardware, which has already been purchased in small quantities by government labs, universities and Internet start-ups, is aimed squarely at data-oriented organizations like Google that need to wring as much speed as possible from their computing centers.

While a number of companies sell competing gear, the pedigree of Arista's management and its modular, easy-to-update software have given the four-year-old firm instant credibility in Silicon Valley.

Mr. Bechtolsheim, who will serve as chairman and chief development officer of Arista, co-founded Sun and invented its first product, a high-powered desktop computer known as a workstation. He went on to start two other companies before returning to Sun four years ago and overhauling its product line.

Arista ― known as Arastra until it changed its name this week ― is expected to announce on Thursday that it has recruited Jayshree Ullal as chief executive. Ms. Ullal left Cisco in May after leading the company's $10 billion corporate switch business. In addition, the company will name a Stanford University professor, David R. Cheriton, as its chief scientist. Mr. Bechtolsheim and Mr. Cheriton are the sole investors in Arista, and they are known in Silicon Valley as men with a golden touch.

In 1996, Cisco acquired a company they started, Granite Systems, for $220 million, and they helped Cisco turn the technology into top-selling products. They formed another start-up, Kealia, to make computer servers, and sold that company to Sun in 2004. Mr. Bechtolsheim remained with Sun and worked on some of its switching products while developing Arista as a side project.

Mr. Bechtolsheim and Mr. Cheriton were also early investors in Google and VMware and became billionaires when those companies turned into big successes.

With Arista, the pair sought to develop products that took advantage of some of the sophisticated software concepts Mr. Cheriton has explored as an academic. They decided to focus on switches that shuttle Internet traffic using the 10 Gigabit Ethernet standard, which is many times faster than the Gigabit Ethernet standard that dominates data centers today.

Switches are the most common hardware used to funnel information between computing systems in a network. The key to Arista's switches is the structure of the software that manages them.

A typical switch from Cisco is rich in features, but has up to 20 million lines of software code and may run on relatively slow processors. Arista breaks all of the major and minor tasks into their own modules that can be updated individually and uses more powerful chips to run it all.

Mr. Bechtolsheim said the design would let Arista make quick changes to products ― even while they were running ― and would also open an interface for customers to more easily add their own features.

"My iPhone runs better software than a typical switch," Mr. Bechtolsheim said. "It is just mind-boggling that the cheapest consumer product has more robust software than what the Internet runs on."

In addition, Arista packages its equipment in compact cases that allow more connections at a much cheaper price than Cisco's bulkier machines.

Lean staffing also helps Arista keep its costs down. The Menlo Park, Calif., company has fewer than 50 employees and started shipping systems a few months ago even though it had no formal chief executive.

"One mistake a lot of start-ups make with the encouragement of venture capitalists is to hire the whole management team upfront," said Mr. Bechtolsheim. "You have a lot of people twiddling their thumbs and spending money."

The knocks on Cisco's expensive gear are nothing new. "Cisco doesn't price based on cost," said Joe Skorupa, an analyst at Gartner, a research firm. "They price based on a willingness to pay."

In Cisco's defense, Inbar Lasser-Raab, a marketing director at the company, said that Cisco had been working on this technology since 2003 and believed it could "provide great value" for customers.

Established switch makers like Juniper Networks and Force10 Networks, along with start-ups like Woven Systems, have also charged after the 10 Gigabit Ethernet market for years. Mr. Bechtolsheim said these companies' products were too expensive or too early in the market.

Arista argues that its products are well positioned to provide fast connections to laboratories with large numbers of servers or companies with heavy Web traffic. Ms. Ullal said she expected the market for 10 Gigabit Ethernet switches, less than $1 billion today, to grow to as much as $5 billion within three years.

Despite higher costs, Cisco remains a dominant force in networking because of its solid reputation. Few companies will risk what amounts to the central nervous system of their networks to an unproven player.

But Arista said that labs and Web-centric companies that did custom work would try something new. Early customers include Lawrence Livermore National Laboratory, Northwestern University and start-ups like BitGravity, an online video delivery company. "In cases where someone comes to market with something compelling, we're willing to take the risk," said Perry Wu, BitGravity's chief executive.

If it is successful, Arista would be a prime acquisition target for Cisco or another hardware player like Hewlett-Packard, which has bulked up its networking business.

Ms. Ullal and Mr. Bechtolsheim said that was not their goal. "If Andy wanted to sell this company to someone else, he didn't need me," Ms. Ullal said. "We are here to build a company." Mr. Bechtolsheim added that he was willing to finance the venture through to an initial public offering.

Mr. Bechtolsheim's departure will certainly be a big blow to Sun, which is wrestling with declining sales and profits and a plunging stock price. But he said he would retain a part-time advisory role at the company.

"It's my baby," Mr. Bechtolsheim said. "I will always be associated with Sun."

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Why EMC Thinks You Need a Server at Home

Posted on 16 October 2008


EMC, a leader in complicated storage devices for big businesses, is trying to make home storage simple for the consumer. It’s a lofty goal considering only 10% of people in the U.S. actually back up their important family photos and videos.

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Do you need a server for your home?

But EMC’s Iomega unit, which the company acquired for $213 million in June, wants to change all that. On Wednesday, it launched the Iomega StorCenter ix2, a storage device that connects over a network to personal computers and other connected devices in the home.

The ix2 can push content such as photos and music it stores to an Xbox 360, for example, so users can display photos on their big screen TV. Later this year, the company will also introduce a feature that allows owners to access their own content and even share limited portions of it with other people outside of their own home network from the Internet.

The storage device, which will cost consumers $300 for one terabyte and $480 for two terabytes of storage, will be available in retail stores for data junkies to purchase.

Jonathan Huberman, head of EMC’s consumer and small business products division, tells the Business Technology Blog that the goal is to help consumers store and move their media files around and outside the home. But the real reason we see EMC pushing so hard into the home is because they don’t want to feel left out of the consumer-storage party. Corporations may produce a lot of stuff to store, but it’s no match for a proud new father making hour-long high-definition home videos of his baby sleeping to show the grandparents.

“Seventy percent of all data being created is by individuals,” says Huberman, citing a statistic from IDC, a market research firm. “It’s got to go somewhere.”

The ix2 isn’t exactly an original idea. There are several networked storage vendors, including H-P, which last year launched its HP MediaSmart Server just in time for the holidays. For consumers, some of these devices can be confusing. Many consumers have trouble just getting their home network up and running, let alone connecting a giant storage device to it.

But Huberman says the company focused specifically on how to make this device easy to use. For example, setting the device up into a home network can happen in only four clicks, he says.

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1.5 Million G1 Mobile Phones Pre-Sold

Posted on 13 October 2008

From ReadWriteWeb
Apple may want to be keep a close eye on the sales of T-Mobile's G1
device. The G1 will be the first mobile phone to hit the market
running Google's Android mobile OS. This may also be the mobile phone
that puts a serious dent in Apple's iPhone sales. The G1 won't
officially be available until October 22. Apparently no one wants to
experience the same shortage and chaos as those who anxiously waited
to get their hands on the iPhone 3G. Reports are in that up to 1.5
million G1 devices have been pre-sold and you can bet that more will
be coming in. Sponsor 1.5 Million Pre-Sold The G1 is set to take the
world by storm at the end of this month. It may also take Apple's
iPhone down a notch or two. Early adopters and those left out of the
loop with the release of the iPhone 3G are making their way to the G1.
Just days after going on pre-sale the G1 sold out fast, which sent T-
Mobile scrambling to place more orders. T-Mobile tripled their
original number of orders to HTC for G1 devices. Since then, all of
those orders have been pre-sold. The amount of units pre-sold is
reported to be around 1.5 million! That figure doesn't even include
the number of pre-sale orders placed in T-mobile retail stores. It is
being reported that about 1 million units have been pre-ordered from T-
Mobile retail stores. Is the G1 Set to Overthrow the iPhone? At the
moment, we don't think so. However, we're excited about all that
Android will offer on the G1. T-Mobile is off to a great start with
the number of G1 units pre-sold. Anticipation for both the device and
the Android OS is higher than initial reactions led us to believe. It
will be up to the performance of Google's Android mobile OS from this
point forward to determine whether it's a worthy competitor to the
iPhone. Be sure to cast your prediction on Google's Android versus
Apple's iPhone and check out our top 10 picks of Android apps that we
can't wait to use.

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Car Talk

Posted on 13 October 2008


PHOTO: GENERAL MOTORS

LOOK OUT!: Vehicle-to-vehicle communication could prevent accidents.

Under pressure to improve safety and reduce traffic congestion, fuel consumption, and carbon dioxide emissions, the European Union has spawned a batch of projects to give cars the ability to communicate wirelessly with the road and among themselves. The effort, similar to some in Japan and the United States, has reached a major milestone following a June EU ruling that set aside RF spectrum for vehicle-to-vehicle communication. Those developing car- and road-communications systems will begin testing their wares this fall ahead of large-scale road trials at six sites in Europe, which will begin in early 2009. Experts expect the technologies to begin commercial deployment as soon as 2011.

There's been no shortage of ideas. A car might share data with other vehicles over a distance of 20 to 200 meters, giving the driver enough time to intervene and avoid a crash or, if a crash is inevitable, to provide data that optimizes usage of air bags, motorized seat-belt pretensioners, and extendable bumpers. Or a vehicle could communicate directly with others and with roadside infrastructure, using a dynamic local map to help the driver quickly respond to warnings of congestion and make better decisions about his or her route. Now these and other concepts are being tested at the Lindholmen Science Park, in Göteborg, Sweden.

“In some respects, we're guessing what early winner applications and services could be,” says Paul Kompfner, head of development at ERTICO-ITS Europe, a public-private partnership that includes major carmakers, IT vendors, and telecommunications service providers focused on developing and deploying intelligent transportation systems and services. “These are intended to be good examples of the spread of systems that could be deployed in the first wave.”

One of them could be the Cooperative Vehicle-Infrastructure Systems (CVIS) project. Led by ERTICO, CVIS has been developing software and hardware for onboard and roadside units for use in 10 different applications, including monitoring speed and hazardous goods.

CVIS collaborates closely with the Safespot Integrated Project, another EU-funded initiative, which is focused largely on preventing accidents through intelligent car and road communications systems. Both projects aim to provide a proof of concept for all their tested systems in 2009.

In an important step toward getting these systems on the road, the European Commission agreed to an EU‑wide frequency band, 5.9 gigahertz, and allocated 30 megahertz of spectrum for vehicle and roadside infrastructure communications. The frequency is to be used mostly but not exclusively for road safety applications, according to Kompfner.

Both CVIS and Safespot use the 5.9‑GHz frequency and are based on IEEE 802.11p wireless technology, says CVIS project manager Peter Christ. The proposed standard is a flavor of Wi-Fi, specially designed for data exchange among moving vehicles and road infrastructure.

Though they'll use the same band, vehicle-to-vehicle and vehicle-to-infrastructure applications have different needs. “One of the big differences between the various applications being tested in both groups is Safespot's need for very low latency and short response times” because it must be able to prevent accidents, says Christ. And because for many of its applications CVIS requires more bandwidth than the 30 MHz allotted by the EU, ERTICO is proposing to use the 5.4-GHz band in addition, he says.

Several other research initiatives hope to contribute their work as well. The EU anticipates that by supporting multiple projects and allocating frequency, it will accelerate deployment of an EU-wide system.

Yadong, PhD
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Open-Source Voting

Posted on 09 October 2008


By

First Published October 2008
Its proponents could put pressure on voting-machine makers, but critics say it's not a cure-all
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PHOTO: DIGITAL VISION/GETTYIMAGES

PRIVACY, PLEASE: Is open-source voting the solution to the United States’ election issues?

In the aftermath of the Florida recount debacle of the 2000 presidential election, the U.S. Congress appropriated billions of dollars for state and local governments to buy electronic voting systems. But in the years since, a string of problematic elections has led much of the voting public to join early critics in concluding that available machines are buggy, easily subverted, and impossible to accurately audit.


So perhaps it was only a matter of time before members of the open-source movement would enter the fray, with the claim that their kind of technology can guarantee free and democratic elections. Already, two bellwether states, California and New York, have taken notice. This spring, California’s state assembly considered a bill mandating that new voting systems be based on open-source software. The bill didn’t pass, despite support from the California secretary of state, whose office certifies voting systems. But at least one major (and for now undisclosed) California city is considering open-source voting. So the issue is likely to come up again. Meanwhile, New York’s state board of elections decided late last year to waive certification fees for open-source voting systems.


The catalyst for open-source voting is the Open Voting Consortium, based in Sacramento, Calif., which demonstrated its electronic balloting software in August at LinuxWorld in San Francisco, using it to take a straw poll for the presidential election and also to determine the conference’s best-in-show award. According to OVC president Alan Dechert, the vote tallied 816 ballots over 16 polling stations, using ballots that had to be created on the fly after the best-in-show finalists had been chosen.


Dechert admits it’s a long way from a straw poll to a state—or even a town—election. But, he says, open-source machines already have much of the functionality of closed-source ones, are more trustworthy, and are one-tenth the cost. A comparable closed-source voting machine costs US $4000, he says, “and it does its job stupidly. With ours, the hardware costs $400 and the software is free.” The greatest advantage of open-source voting software, Dechert says, is that anyone who can read computer code can inspect an OVC system to ensure its security.


In the OVC system a voter chooses candidates on a touch screen and then prints a ballot, which shows those selections in bar-code form. The printout would be stored in a ballot box until the polls close. Then, with election monitors observing, the ballots would be hand-scanned using a bar-code reader. Proprietary sy
stems by manufacturers like Diebold, Election Systems & Software, Sequoia Voting Systems, and Hart InterCivic typically tally votes as soon as the voters make their selections. This runs contrary to the OVC’s philosophy, which in Dechert’s words is “You cast your vote in private, but it’s counted in public.”


The problem with the OVC model, says Rebecca Mercuri, owner of computer security firm Notable Software, in Philadelphia, is that while OVC may be more secure than today’s proprietary systems, it is no more secure than electronically scanning paper ballots. 


Moreover, Mercuri says, there are problems that OVC wouldn’t necessarily solve. “In poorer precincts or in precincts where there is some deliberate disenfranchisement going on, we find that the machines aren’t quite working properly,” resulting in long lines at the polls, says Mercuri, who has been called in as an expert in a number of elections.


Earlier this year, Mercuri taught a class at the University of Pennsylvania that built an OVC system from material available on OVC’s Web site and ran a mock election. The vote-counting database was buggy, she says. And OVC’s software for designing ballots was so complex that even her Ph.D. students were scratching their heads. Of course, as with any open-source product, the solution may be to simply enlist more developers to refine the code. However, Mercuri thinks the open-source model of continual refinement might not fit with a government certification process that takes months and hundreds of thousands of dollars.


Those problems aside, if open-source voting gains in popularity, says Mercuri, it could pressure proprietary voting-machine companies to open their systems to greater scrutiny. “The viability of a real open-source product out there in the market would now kick open the door of the vendors who are saying we’re never giving out our source code,” she says.


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GPS Gets the Hollywood Treatment

Posted on 09 October 2008

Some really cool innovating is going on in the GPS world. I love the debut of speech recognition (say “123 East 43rd Street” instead of typing a tiny on-screen keyboard). And Garmin’s recently announced 7X5 series offers free traffic reporting (most GPS units require you to pay a monthly fee forever to see this data on your screen), lane assistance (suggests which lane to get into, so you’ll be ready for the next turn or exit), and semi-transparent, photorealistic 3-D buildings in major cities, which make it easier to get your bearings.

I’ll have a review as soon as I can get my hands on one.

You gotta love, though, the latest from Tom Tom: you can buy, for $13, any of 25 replacement voices. So instead of hearing the usual monotone GPS Lady telling you to turn right in 500 feet, you hear John Cleese, Burt Reynolds, Dennis Hopper, Mr. T, Curt Shilling, Gary Busey, or, now, Kim Cattrall.

The press release makes it sound as though they also make off-the-cuff remarks in their own characters: “On the road, Cattrall throws some candid, sassy and sexy advice to help drivers find their way. For example, in addition to saying, ‘At the end of the road turn left’ or ‘Take the second right,’ Cattrall also lets drivers know what she is really thinking, saying ‘This is the city, darling. Anything goes’ or ‘Don’t touch my Manolos.’”

I haven’t tried these voices, so I don’t know exactly how annoying those comments might get. I hope current Tom Tom customers will let us know, in the Comments.

In the meantime, you can hear samples of the voices here. And get psyched for GPS getting better all the time.

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Seeking Broader Reach for Social Web Sites

Posted on 07 October 2008

As the Web becomes a more social place, media companies are trying to make it easier to share links with friends, add comments to articles and extend users’ online identities.

This week, CNN will begin connecting “The Forum,” a site for political expression, to Facebook, the country’s second-largest social network, enabling users to talk about the presidential debates and see what their friends are writing.

“It allows us to reach our audience in the places where they’re aggregating their friends together and sharing their thoughts,” KC Estenson, the general manager of CNN.com, said.

Last week Radio One, one of the nation’s largest radio broadcasting companies, started tying its news and lifestyle Web sites to BlackPlanet, the largest social networking site for African-Americans. The BlackPlanet name and photo of users now appear next to their comments on the news blog NewsOne and the female-oriented site HelloBeautiful and other sites.

“Although nobody has figured out the secret sauce,” said Tom Newman, the president of Interactive One, a new digital subsidiary of Radio One, “enabling members to interact with each other and interact with professionally generated content is the future.”

Combining content with a social network is a strategy pioneered by MySpace, the most popular social network in the United States, which has moved aggressively to add videos, news, games and other features. Last week, it added a “branded entertainment hub” from the celebrity-watching site TMZ.

Facebook has taken a different tack, seeking to aggregate a user’s online actions and encouraging users to share links. Both networks are making profiles portable, meaning that users can carry their social network identity to third-party sites, said Adam Ostrow, the editor of the social networking blog Mashable.

The sites are “allowing users to bring their friends from the social networks they already use” he said.

While technical and legal hurdles remain, some forward-thinking media executives hope that the ability to connect actions on news sites to social networks will keep visitors on their sites longer and make them more appealing to advertisers. CNN executives emphasize that its experiment is in its early stages.

Other media companies are also making their Web sites more social. Last month, for example, The Wall Street Journal added discussion features as part of a site revamp, and The New York Times introduced a way to recommend articles to other users.

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Customer Service: Old Technology is Often the Best

Posted on 07 October 2008


Businesses looking to cut costs should think twice before they make changes that could lead to lower-quality service. People are more likely than ever to spread the word after a bad customer-service experience.

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If you sell someone two curtains that don’t match you should apologize and take one back

That’s according to a new survey of more than 2,000 consumers conducted by Harris Interactive. The survey was sponsored by RightNow Technologies, which makes customer-management software. As with every corporate-sponsored survey where the results make a compelling case for the company’s products, take the results with a grain of salt. We’re writing about this one because some of the results make a lot of sense to us. Plus, customer service is fresh on our mind having spent several hours talking to customer-service reps Saturday trying unsuccessfully to return a curtain that we were promised would match one we bought from the store earlier.

In general, 84% of those surveyed said they would spread the word about a negative customer-service experience. (We’re in that camp.) That’s up from 74% in 2007 and 67% in 2006. Eighty-seven percent said they’ve stopped doing business with an organization because of a bad experience. (We know of one store that we’re less likely to patronize again.) Conversely, 58% of those surveyed said they’re willing to pay more for a better experience.

So how do you ensure you’re treating customers in a way that they consider positive? The survey suggests keeping in perspective investments made in alternate methods of reaching customers like Internet chat, social-networking sites and even text messages sent to mobile phones. Businesses are turning to these technologies because they give them more ways to reach customers, the technologies are cool, and they often cost less than a call-center worker.

But 49% of the people surveyed say the just want quick access to a phone agent. Just 5% said they want technology tailored for their mobile devices and 4% want service through social-networking sites like Facebook. Even the percentage of people who say they want the option of communicating with an agent through instant messaging – 51%, which seems high to us – hasn’t gone up from a similar survey last year.

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Ask.com Revamps Search Engine

Posted on 06 October 2008


Ask.com has a record of coming up with interesting innovations that are often copied by others in the Internet search business. Yet those innovations have done little to help the company expand its share of the search audience. Ask.com remains a distant fourth in a market that is overwhelmingly dominated by Google.

That history is not stopping Ask.com from trying again. On Monday, the company is rolling out a revamped version of its search engine, the first major overhaul since Jim Safka replaced Jim Lanzone as chief executive in January. “We have rebuilt the Ask site from the ground up,” said Mr. Safka, who previously served as chief executive of Match.com.

In its latest iteration, Ask.com will deliver results not only from the Web, but also from so-called “structured” sources of data in certain categories like entertainment, health and jobs. The results are intended to deliver faster answers to certain queries, Mr. Safka said. For instance, a search for “Miley Cyrus” will include TV listings for the series “Hannah Montana” in which she stars.

The new Ask.com also includes an index of various question-and-answer sites from around the Web, including Yahoo Answers and WikiAnswers, that proves effective at returning results for some queries posed as questions. “Some of the best content is coming from individuals, not necessarily from professional publishers,” Mr. Safka said.

Mr. Safka said that the new Ask.com is faster and returns more relevant results for common queries than in the past. But the revamped site backtracks on some earlier innovations. Instead of the three-panel results page which the company unveiled last year, it now delivers results in an easier-to-read two-panel format.

“They are doing some good work,” said Charlene Li, an independent analyst. “It is really impressive how innovative they are with a really small technology team. But is it a game-changer? I don’t think so.”

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